Privacy Policy

The data controller is Giobbi Francesco, located at Località Cesari 44, 57016 Rosignano Marittimo (LI), Italia.

For any request regarding your personal data, please write to: info@jikandori.com.

We collect the following personal data when you use the platform:

• Account data: email address, name, phone number (optional), provided at registration or booking.
• Booking data: service, date, time, professional and location chosen, selected timezone, optional notes.
• Technical data: IP address, browser user agent, automatically recorded for security and the proper functioning of the service.

We do not collect sensitive data (e.g. health data) through the platform. Any clinical notes entered by professionals are the sole responsibility of the organisation.

We always use the following strictly necessary technical cookies required for the service to function:

• Session cookie (Better Auth): required to maintain an active authentication session. Deleted when the session expires or when you sign out. Legal basis: contractual necessity (Art. 6.1.b GDPR).

We also use, only with your explicit consent:

• Analytics cookies (Google Analytics 4): if you accept via the cookie banner shown on the site, we load Google Analytics, which sets cookies such as _ga and _ga_* to measure aggregate site traffic (pages visited, approximate location, device type). We do not use advertising or profiling cookies.

You can change your choice at any time using the "Manage cookie preferences" link in the site footer.

• Service delivery (bookings, email notifications, agenda management): contractual necessity — Art. 6.1.b GDPR.
• Security and fraud prevention (technical logs): legitimate interest — Art. 6.1.f GDPR.
• Legal compliance: legal obligation — Art. 6.1.c GDPR.

Account and booking data are retained for the duration of the contractual relationship and for the following 10 years, unless otherwise required by law. Technical logs are retained for a maximum of 90 days.

You can request account deletion at any time from your profile settings.

You have the right to access, rectify, erase (right to be forgotten), restrict, object to the processing of your data, and receive a machine-readable copy (data portability). You may exercise these rights by writing to info@jikandori.com.

You also have the right to lodge a complaint with the relevant supervisory authority in your country of residence.

Data is processed within the European Union. Any transfers to third countries will be made in compliance with the safeguards provided by the GDPR (adequacy decisions or standard contractual clauses).

Subscription payments are handled by Paddle.com Market Ltd ("Paddle"), which acts as the merchant of record for the sale of the service. Paddle receives and processes, as an independent data controller, the data necessary for the sale, subscription management, invoicing, and tax compliance. For more information, see Paddle's privacy policy.

If you have accepted analytics cookies, we share aggregated, anonymised traffic data with Google Ireland Limited (Google Analytics), which acts as an independent data controller for this purpose. For more information, see Google's privacy policy.

Besides Paddle and Google, we share data with technical providers who deliver services on our behalf (e.g. hosting, transactional email), bound by appropriate data processing agreements.